About orders and payments

+ Can I order by phone or fax?

Orders can only be placed online. Please note that we do not accept orders by phone, fax, or email.

+ Can you do gift wrapping?

Paper bags, carrier bags, gift boxes, etc. are not accepted.
(Currently not available. Sorry.)

+ What payment methods do you accept?

At our store, you can pay by credit card.

+ How long does it take for your order to be shipped?

After completing your order and payment, we will ship within 5 business days, excluding weekends and holidays.
*Depending on the manufacturing and order status, the shipping date may be delayed. Please note.
*If you are in a hurry, please contact us using the inquiry form.

+ I would like to change/cancel my order.

We may be able to accommodate your request before the product is shipped. Please feel free to contact us via the inquiry form.

+ I placed an order, but I haven’t received an order confirmation email.

An order acceptance email from us will be automatically sent by our system after your order is completed. If you do not receive a confirmation email more than a day after placing your order, please check the following points.

●Is there any error or change in the email address you registered when placing your order?
・There are many mistakes especially after @. “@***.ne.jp”
・Please be careful when entering hyphens “-“ and underscores “_”.

●Are you set to reject emails?
・Particularly on smartphones, recipients may be set.
Please check your settings and if you have specified a recipient, please register emails from “@email address@“ as the receiving domain.

+ I would like it to be a gift, so please do not include a statement showing the amount.

If you are ordering as a gift, please rest assured that items with known prices will not be included in the delivery.

About delivery and shipping charges

+ How much is the shipping cost?

Hokkaido/Tohoku region 1,500 yen
Shinetsu, Hokuriku, Kanto, Tokai, Kinki, Shikoku, China 1,000 yen
Kyushu/Okinawa 500 yen
*Free shipping nationwide if the order amount is 5,000 yen (tax included) or more.

+ Can I specify the date?

You may select your desired delivery date and time from 7 days after the date of your order. If you do not specify a delivery date, your order will be shipped within 5 business days, excluding Saturdays, Sundays, and holidays, after the order and payment are completed.
If you are in a hurry, please contact us using the inquiry form.

+ I would like to send to multiple destinations. Is it possible?

It is not possible to separate delivery addresses within a single order. If you wish to have your order delivered to multiple addresses, please place an order for each address separately.

+ Where can I check the status of my delivery?

After the product has been shipped, you will receive an email to the email address you used when ordering stating that your item has been shipped, and the tracking number will be included in the email. You can check the delivery status through Japan Post’s package inquiry system.

+ Is it possible to ship overseas?

Is possible. Overseas shipping charges will be charged separately.

+ Can I combine items ordered separately?

If you have placed multiple orders and the following conditions apply before shipping is ready, we can adjust the shipping costs and combine them into one order. However, it may be difficult to respond if you have selected convenience store payment or bank transfer and the payment has been completed. Please feel free to contact us via the inquiry form.
・If the information such as delivery address and delivery date is the same. ・When we receive notification from the customer that they would like to include the item in the same package.

About returns and exchanges

+ I would like to return or exchange the product.

As a general rule, we do not accept returns or exchanges due to the customer’s convenience after the product arrives.
If the product is defective, we will accept returns within one week of receiving the product.

+ There was a defect in the product I received.

If there are any defects or defects in the product you received, please contact us. In the event that a defect occurs due to our error, such as damage to the product, we will exchange the product if we have a replacement, or refund or return the product if we do not have one.

Please contact us via the inquiry form or by phone within one week of receiving the product. We apologize for the inconvenience, but please let us know (1) your name, (2) your phone number, and (3) your order number (listed in the “Order Confirmation Email”). We will guide you through the procedure.